How do the teams at TUI interact across borders? For example, are the UK teams working on UK or global websites?

Hi user,
In the past Belgium worked together mostly with Malaga to work on the Belgium websites, since a few years now we are building a platform for multiple countries and working together over multiple countries has become a norm. Because of covid, we learned the benefits of working from home almost fulltime, and this made it possible to really start working with more countries around the world. Soon it became clear that working from home was a big benefit to start a trial on creating cross-border teams and start working on the 1 platform. And now we don't have a lot of teams anymore that are only located in one country. Most of the teams have people from India, Uk, Spain, Germany, Portugal.

We work in an Agile company and most teams use scrum. We have product owners, some teams have product managers, we have business analysts. Decisions about the websites are made mostly by business and IT working together. Everyone has ideas and if we share them, it's up to the product owners to decide what items have a higher priority. So they will sit together have meetings and talk about the products. We have different POD's that is responsible for a product. This means that decisions are mostly made within a POD and not by senior management. We do have sometimes a long process on decisions, because of the size of the company and the difference of managing projects in the past.

Each country is working on the one platform and it's almost equally spread. So there is no "this country does more than the other". There are multiple factors that have impact on the work that is needed for the websites that are still maintained by the country. For example the technology that was used and the amount of websites a country is responsible for. Because more and more teams are helping now with the one platform, this means that in the end all the local websites will be gone and there won't be a platform per country anymore but one big platform that was build across multiple counties.
All countries are working together now, and have a say in what is needed. Working on a platform for multiple countries means that we have to take into account how people visit the website. This in language, searching, how text is shown, how colours are used. This is why we still need all countries included in decisions.

In short, you will not be disappointed since we work on building and evolving a single global platform based on international collaboration across all TUI 'source markets'!

For details, traditionally we worked in siloes to support local needs such as building and maintaining our own platforms yet under a single vision. However, for a couple of years, we are rolling out what we call as 'Global Domain' model in order to consolidate similar talents/roles from across countries to deliver our customers a single platform. The result clearly is faster delivery to market and much-needed cost-efficiency passed on to our customers. It's a win-win.

As a global team member, every day is a new day for us at TUI to not only build a great platform but also to interact with colleagues with multicultural backgrounds. We add true holiday experience to our everyday work life.

You have mentioned, Germany and UK as examples, but please note that collaboration spawns across much larger geography - Nordics, Belgium, and Netherlands just to name a few.