I have always been an introvert, but working at TUI has helped me push myself. By volunteering to help on different projects and saying 'yes' to opportunities has meant that I have had the chance to work with so many different people and expose myself to different projects. This has enabled me to develop a larger skillset and helped increase my confidence. I'm always willing to try new things and think of different solutions which is key at TUI since we really value innovation. If you want to develop yourself and in turn, your career, then don't be afraid to push yourself outside of your comfort zone and say yes.

In my world, it's pretty simple. What a tour operator wants to achieve is to sell trips with a quality that results in satisfied and returning customers. Regardless of what role you have within the organization, this must be top of mind in all the work that is done. Within E-commerce, we do this by working data-driven, listening to the customer and always working proactively to deliver what the customer requests. A key to succeeding in this is to always try to see the situation from the customer's point of view.

I think that you should always be authentic. But that shouldn't be a problem if you identify with the TUI values and feel comfortable :-)