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Elisa S.

Customer Experience Manager

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Germany

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Top Insider Advice

We are a people business. Behind all the numbers and KPIs are people with needs: Take advantage of the opportunities TUI offers you so that you feel good at work. There are numerous offers for this. Exchange with colleagues on a regular basis and build and maintain a network within TUI. You will benefit from it, but also give something back. Last but not least, think about our customers and how you can contribute in your role to make sure they spend the best time of the year with us.

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Career path

Customer Experience Manager

TUI Deutschland GmbH

Started 01/2023 to Present

Intern in Corporate Communications

TUI Deutschland GmbH

From 03/2016 to 07/2016

Company

What do you like about your job and the company?

We are an international CX team with colleagues from different countries and with different backgrounds. Even if you sometimes have to step out of your comfort zone, for example to communicate in a language other than your mother tongue, it's worth the effort. Through the exchange, you learn a lot about different work cultures, perspectives and methods. We exchange a lot about our customers and can learn from each other and create synergies.

Other insiders

Matt R

Senior Trading Manager

Top Insider Advice

Letting your passion shine through, and letting your personality come out in your work is, for me, really important. When you enjoy your work, it is great to let that show as it helps others see that passion, and shows you are motivated and engaged by what you do. I also think it is really important to be open and honest at work at well. Let your manager and colleagues know how you are feeling, and don't be afraid to ask questions - especially in Trading, asking questions is so important in helping you learn and understand the role.

Simon S

Nordic E-commerce Manager

Top Insider Advice

In my world, it's pretty simple. What a tour operator wants to achieve is to sell trips with a quality that results in satisfied and returning customers. Regardless of what role you have within the organization, this must be top of mind in all the work that is done. Within E-commerce, we do this by working data-driven, listening to the customer and always working proactively to deliver what the customer requests. A key to succeeding in this is to always try to see the situation from the customer's point of view.

Chrys S

Volume Assessment Team Leader

Top Insider Advice

I would like to think the key thing to remember is that we are individuals, and as individuals, we share a common passion for travel. My best advice to any potential candidate is BE YOURSELF! I have always brought my personality to work and always made friends all over the world in each destination I've worked in, to date. One other piece of advice I'd give, is use your nerves to your advantage; the reason we get nervous is because we are doing something far outside of our comfort zones. Starting a career with us means you'll eventually overcome those nerves the minute you step foot on the plane when you're travelling to your new destination. Keep an open mind, learn new languages, cultures, experience different things and you'll see just how big the world really is!

Discussions with Elisa S
Tell me about the hardest thing about your job?
in Career Tips·Tuesday, August 15, 2023
1 response
30 views
Hi Elisa! Assuming you know my former enquiry, I confirm my interest.
in Application Status·Friday, July 25, 2025
3 responses
10 views