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Elisa S.

Customer Experience Manager

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Germany

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Top Insider Advice

We are a people business. Behind all the numbers and KPIs are people with needs: Take advantage of the opportunities TUI offers you so that you feel good at work. There are numerous offers for this. Exchange with colleagues on a regular basis and build and maintain a network within TUI. You will benefit from it, but also give something back. Last but not least, think about our customers and how you can contribute in your role to make sure they spend the best time of the year with us.

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Career path

Customer Experience Manager

TUI Group

Started 01/2023 to Present

Intern in Corporate Communications

TUI Group

From 03/2016 to 07/2016

Company

What do you live about your job and the company?

We are an international CX team with colleagues from different countries and with different backgrounds. Even if you sometimes have to step out of your comfort zone, for example to communicate in a language other than your mother tongue, it's worth the effort. Through the exchange, you learn a lot about different work cultures, perspectives and methods. We exchange a lot about our customers and can learn from each other and create synergies.

Other insiders

Dean B

Top Insider Advice

No matter the role you are applying for within TUI, just be yourself and bring your personality with you. We take a large cross section of the social community and of customers on holiday so equally its important that our colleagues and you feel comfortable in liaising and interacting with them. When I started in the role it was very different, where each crew member was like another but over the years and the transformation of TUI we have learnt that being different and unique is why our customers keep booking with us. Bringing you personality means you can interact in a way that customers enjoy, being respectful and professional does not mean you cant build a rapport and enjoy your working day with us. These skills will also enhance as you progress through your career with TUI, with each role allowing you to explore more about the differences we can make to our colleagues and customers.

Ananth N

Global Head of Technology

Top Insider Advice

If you are in the early part of your career, my advice for you would be to keep your options much wider. You will be in a better place to identify your potential as you progress in your career, much similar to a practical experience as compared to the textbook knowledge. If you are already an experienced professional then my advice would be somewhat different. You should go after the job that doesn't feel like a job but something you love doing (... and then you never have to work again, as the quote goes). One of the important factors of loving what you do is to continuously learn new things because learning expands your limit of thinking and then the ability to organically take up new challenges. My other advice to anyone on the success path is to believe in self-potential. It is possible to achieve anything but only as long as we believe in our efforts and keep trying. If we don't fail then we didn't try, so it is perfectly fine to fail so long as we learn from failures.

Besiana J

Top Insider Advice

My simple career advice is - if you are faced with a great opportunity, take the risk and go for it!

Discussions with Elisa S
Tell me about the hardest thing about your job?
in Career Tips·Tuesday, August 15, 2023
1 response
29 views
Hi, I have been applying numerous times as a musician. Why don't the company reply to my emails.
in Application Status·Tuesday, November 5, 2024
2 responses
25 views