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Elisa S.

Customer Experience Manager

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Germany

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Top Insider Advice

We are a people business. Behind all the numbers and KPIs are people with needs: Take advantage of the opportunities TUI offers you so that you feel good at work. There are numerous offers for this. Exchange with colleagues on a regular basis and build and maintain a network within TUI. You will benefit from it, but also give something back. Last but not least, think about our customers and how you can contribute in your role to make sure they spend the best time of the year with us.

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Career path

Customer Experience Manager

TUI Deutschland GmbH

Started 01/2023 to Present

Intern in Corporate Communications

TUI Deutschland GmbH

From 03/2016 to 07/2016

Company

What do you like about your job and the company?

We are an international CX team with colleagues from different countries and with different backgrounds. Even if you sometimes have to step out of your comfort zone, for example to communicate in a language other than your mother tongue, it's worth the effort. Through the exchange, you learn a lot about different work cultures, perspectives and methods. We exchange a lot about our customers and can learn from each other and create synergies.

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Besiana J

Top Insider Advice

My simple career advice is - if you are faced with a great opportunity, take the risk and go for it!

Simon S

Nordic E-commerce Manager

Top Insider Advice

In my world, it's pretty simple. What a tour operator wants to achieve is to sell trips with a quality that results in satisfied and returning customers. Regardless of what role you have within the organization, this must be top of mind in all the work that is done. Within E-commerce, we do this by working data-driven, listening to the customer and always working proactively to deliver what the customer requests. A key to succeeding in this is to always try to see the situation from the customer's point of view.

Juanan B

Cloud Engineer

Top Insider Advice

Teams are made of people, not systems. I think this is self explanatory.

Discussions with Elisa S
Tell me about the hardest thing about your job?
in Career Tips·Tuesday, August 15, 2023
1 response
30 views
Hi Elisa! Assuming you know my former enquiry, I confirm my interest.
in Application Status·Thursday, July 24, 2025
3 responses
10 views