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Elisa S.

Customer Experience Manager

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Germany

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Top Insider Advice

We are a people business. Behind all the numbers and KPIs are people with needs: Take advantage of the opportunities TUI offers you so that you feel good at work. There are numerous offers for this. Exchange with colleagues on a regular basis and build and maintain a network within TUI. You will benefit from it, but also give something back. Last but not least, think about our customers and how you can contribute in your role to make sure they spend the best time of the year with us.

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Career path

Customer Experience Manager

TUI Group

Started 01/2023 to Present

Intern in Corporate Communications

TUI Group

From 03/2016 to 07/2016

Company

What do you like about your job and the company?

We are an international CX team with colleagues from different countries and with different backgrounds. Even if you sometimes have to step out of your comfort zone, for example to communicate in a language other than your mother tongue, it's worth the effort. Through the exchange, you learn a lot about different work cultures, perspectives and methods. We exchange a lot about our customers and can learn from each other and create synergies.

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Top Insider Advice

Always being open and interested in new tasks, that's how you can develop further. Enjoy your work and exemplify good teamwork

Andrea G

Head of Quality

Top Insider Advice

As Quality Assurance, we always work with that concept in mind: design, test, feedback. Don't stop any of these 3 things... ever. You can try everything; you can test and arrive to a result. If you manage to understand the potential to improve based on the result, you are in the right position to improve the quality. This will mean you have in mind the entire flow and things to improve. Don't stop yourself!

Chrys S

Volume Assessment Team Leader

Top Insider Advice

I would like to think the key thing to remember is that we are individuals, and as individuals, we share a common passion for travel. My best advice to any potential candidate is BE YOURSELF! I have always brought my personality to work and always made friends all over the world in each destination I've worked in, to date. One other piece of advice I'd give, is use your nerves to your advantage; the reason we get nervous is because we are doing something far outside of our comfort zones. Starting a career with us means you'll eventually overcome those nerves the minute you step foot on the plane when you're travelling to your new destination. Keep an open mind, learn new languages, cultures, experience different things and you'll see just how big the world really is!

Discussions with Elisa S
Tell me about the hardest thing about your job?
in Career Tips·Tuesday, August 15, 2023
1 response
29 views
Hi, I have been applying numerous times as a musician. Why don't the company reply to my emails.
in Application Status·Tuesday, November 5, 2024
2 responses
25 views