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Insider profil

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Katrien V.

Key Account Manager Western Region

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Belgium

Top Insider Advice

In a big company as TUI we need colleagues that are unique and stay true to themselves. That way you'll inspire other colleagues and will be a solid building block of our organization.

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Career path

Key Account Manager Western Region

TUI Musement

Started 01/2020 to Present

Manager Customer Experience & Quality Management

TUI Belgium

From 01/2018 to 12/2019

quality manager

TUI Belgium

From 01/2017 to 12/2017

Company

What do you like about your job and the company?

we are all working at different locations, speak different languages and have different backgrounds but still I feel very close to my colleagues all over the world. We are one big TUI family.

Greatest achievements

At one point I was managing Quality Management Department in TUI BE and in order to improve our guest experience, I transformed the whole department to Quality Management & Customer Experience. This transformation was a huge step in my career, took a lot of courage and persistence but ended up with a strong team that was motivated to provide the best possible experience for our guests.

Other insiders

Katharina P

Data Scientist

Top Insider Advice

I think you should be aware that communication and presentation skills, motivation and the will to grow and further develop your abilities are not only buzzwords but skills that are often underestimated but quite relevant for the work of a Data Scientist. I often have to explain and present the approaches I used and the results I obtained on various levels of granularity to different audiences. For example, when discussing with other data scientists in the company I need to be able to explain how a method works in detail. In contrast to that I have to focus on the business implications of my modeling choices when talking to the business colleagues or to managers. For the latter audience it is usually more relevant to understand the general idea of an approach rather than the details of how it is working. It is not easy to switch between these settings and to find a proper way of communicating to each of these different kinds of audiences but keep in mind that this will be a relevant part of your work as a Data Scientist. Additionally, lifelong learning is not only a buzzword at TUI. You should be motivated to actually stay up to date with the current state of the art Machine Learning procedures and bring motivation and initiative to continue your learning process. As a team, we are deeply involved in decisions that concern the way we work and the tools we use. Therefore, we have to keep track of new developments in the world of Data Science and Machine Learning and need to be willing to adopt new methods or tools if we expect them to be useful for our daily work.

Simon S

Nordic E-commerce Manager

Top Insider Advice

In my world, it's pretty simple. What a tour operator wants to achieve is to sell trips with a quality that results in satisfied and returning customers. Regardless of what role you have within the organization, this must be top of mind in all the work that is done. Within E-commerce, we do this by working data-driven, listening to the customer and always working proactively to deliver what the customer requests. A key to succeeding in this is to always try to see the situation from the customer's point of view.

Daphne C

Top Insider Advice

Working with different colleagues, in a multicultural environment. You learn a lot about yourself and others in this career path.