In my world, it's pretty simple. What a tour operator wants to achieve is to sell trips with a quality that results in satisfied and returning customers. Regardless of what role you have within the organization, this must be top of mind in all the work that is done. Within E-commerce, we do this by working data-driven, listening to the customer and always working proactively to deliver what the customer requests. A key to succeeding in this is to always try to see the situation from the customer's point of view.

I firmly believe in the value of learning and growth. For me, saying "I don't know" isn't a conclusion—it's an invitation to explore and understand. This mindset, deeply rooted in my upbringing, comes from my father, who taught us that curiosity and persistence are essential traits. Whether it’s acquiring a new skill, trying out a new recipe, or mastering a tool in Word, I view learning as an ongoing journey that enriches both personal and professional life. Every new piece of knowledge adds value, equipping me to tackle challenges creatively and with confidence. To me, learning is not optional—it’s a lifelong pursuit that continuously opens doors.