In my world, it's pretty simple. What a tour operator wants to achieve is to sell trips with a quality that results in satisfied and returning customers. Regardless of what role you have within the organization, this must be top of mind in all the work that is done. Within E-commerce, we do this by working data-driven, listening to the customer and always working proactively to deliver what the customer requests. A key to succeeding in this is to always try to see the situation from the customer's point of view.

We are a people business. Behind all the numbers and KPIs are people with needs: Take advantage of the opportunities TUI offers you so that you feel good at work. There are numerous offers for this. Exchange with colleagues on a regular basis and build and maintain a network within TUI. You will benefit from it, but also give something back. Last but not least, think about our customers and how you can contribute in your role to make sure they spend the best time of the year with us.

I have never experienced a colleague saying "no", when I reached out for help, because I didn't understand or know something or had difficulties managing my work. We are all one big team, and everyone keeps looking out for each other, which is something I really missed at my last workplace. Also I feel comfortable really showing myself the way I am. I do not have to act up a persona, to fit the company, but can really be myself, as well as the colleagues can be themselves. Don't put up an act and present yourselves the way you are. You won't regret showing your true colors.