I firmly believe in the value of learning and growth. For me, saying "I don't know" isn't a conclusion—it's an invitation to explore and understand. This mindset, deeply rooted in my upbringing, comes from my father, who taught us that curiosity and persistence are essential traits. Whether it’s acquiring a new skill, trying out a new recipe, or mastering a tool in Word, I view learning as an ongoing journey that enriches both personal and professional life. Every new piece of knowledge adds value, equipping me to tackle challenges creatively and with confidence. To me, learning is not optional—it’s a lifelong pursuit that continuously opens doors.

No matter the role you are applying for within TUI, just be yourself and bring your personality with you. We take a large cross section of the social community and of customers on holiday so equally its important that our colleagues and you feel comfortable in liaising and interacting with them. When I started in the role it was very different, where each crew member was like another but over the years and the transformation of TUI we have learnt that being different and unique is why our customers keep booking with us. Bringing you personality means you can interact in a way that customers enjoy, being respectful and professional does not mean you cant build a rapport and enjoy your working day with us. These skills will also enhance as you progress through your career with TUI, with each role allowing you to explore more about the differences we can make to our colleagues and customers.

I think that you should always be authentic. But that shouldn't be a problem if you identify with the TUI values and feel comfortable :-)