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Gemma M.

Destination Services Executive

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Working abroad was a huge step, working at sea was an even bigger one. I had moments at the start, where I thought I would never pass my STCW course (sea safety, fire fighting etc, a course that is required to work at sea) I ended up having to do the course 3 times throughout my career as it has to be renewed every 5 years. I never thought at the start of my career at sea that I would become an actual uniform wearing officer. What I mean by this is an officer in a white uniform with gold stripes (Epaulettes) on my shoulders - but I did when I became the Front Office manager onboard Thomson Spirit, what a massive learning curve I did it!

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Career path

Destination Services Executive

TUI Group

Started 11/2021 to Present

Company

What do you live about your job and the company?

Ultimately moving from waking up in a different port everyday to being land based has been challenging. But the best part about my current job is I still get to travel. I get to do site visits to new regions/ports we are taking the ships to (if i'm looking after them). I also get to visit the ships to support the teams and to meet the agents I speak to on a regular basis in person. Plus I get to attend industry events such as Seatrade. But I also get to see my family more than once every 6 months which is wonderful, as whilst travelling is fantastic you do miss out on a lot of the simple things like Christmas. I missed 7 Christmas's in a row whilst working at sea, summer BBQ's, birthdays, weddings etc as they didn't match up with my assigned vacation time.

Greatest achievements

I believe I am a lucky person, as I can sit and think of many moments (some funny, some unbelievable, some scary) in my career that I am proud of. Some I'm proud of because I survived and I probably shouldn't tell you about those! But through those experiences I learnt that I am resourceful, I'm strong in a crisis, I'm dependable and that I can find solutions to problems in the hardest of circumstances. I've made some dreams / lifelong ambitions for some people come true a long the way and seeing how people react to seeing places for the first time is always magical.

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Take on challenges head-on. Everyone has failed at some point and everyone will fail again. Just take time to reflect on the failures. It's the only way we can really grow as humans and evolve into the best possible version of ourselves. Having an environment that allows you to fail and learn gracefully is vital to being able to deliver the best possible work we can. This is something I really enjoy in my day-to-day work: I've never felt afraid to ask all my questions, no matter how stupid I felt they were and I was always met with respect and dignity.

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I have never experienced a colleague saying "no", when I reached out for help, because I didn't understand or know something or had difficulties managing my work. We are all one big team, and everyone keeps looking out for each other, which is something I really missed at my last workplace. Also I feel comfortable really showing myself the way I am. I do not have to act up a persona, to fit the company, but can really be myself, as well as the colleagues can be themselves. Don't put up an act and present yourselves the way you are. You won't regret showing your true colors.

Laura K

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Discussions with Gemma M
How long do you take to respond to an application
in Application Status·Wednesday, May 7, 2025
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3 responses
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I need specificaties about thé contract do you handle Flexijobs please
in Career Tips·Monday, March 3, 2025
2 responses
4 views
Hello good evening . How do I join back to marella cruise .I need some help
in Application support·Monday, March 24, 2025
1 response
4 views
How I do the Apllication please with mein shift
in Application support·Saturday, May 31, 2025
1 response
4 views