From a Front Office Supervisor to the Front Office Manager.
After a few years of experience in the hospitality industry, I began my journey with TUI in October 2021 as a Front Office Supervisor. During the winter of 2021/2022 I was able to get to know the hotel, the brand and the location better. In April 2021, I got the chance to become the very first BLUE Guide Manager at TUI BLUE Sylt. I carried out my first managing position with a lot of joy and passion. During this time, my General Manager and TUI BLUE gave me the chance to learn and grow. In spring 2022 TUI BLUE Sylt gave me the opportunity to take over the Front Office Team as the Front Office Manager. Since that time together with my wonderful team we are accompanying our guests through their vacation in our hotel.
My team and I accompany our guests through their holiday in our hotel.
As BLUE Guide Manager and Front Office Manager, I am responsible for ensuring that all guests have a memorable holiday at our hotel. We check guests into their apartments and make sure they have all the information and equipment they need to arrive and settle in. During their stay with us, we guide guests through our services, share our insider tips for the most popular restaurants, activities and "must sees". We also take care of all guest requests, such as ordering flowers, reserving a table at the restaurant, accepting and resolving complaints . Together with my BLUE Guide team, we make sure the BLUE App is always up to date and post some epic photos on our Instagram and Facebook page. At the end of their stay, we check out the guests, make sure everyone enjoyed their stay and pay the bill. Last but not least, we wait for some excellent reviews and respond to them. Besides looking after guests, I take care of the duty and holiday planning of my team, hold regular meetings and trainings.
Meeting people from all over the world and work in different countries
Since my childhood, I have loved travelling and getting to know people from different cultures. Working in the hospitality industry and in a global company gives me the opportunity to experience both. In my first year as Front Office Manager, our team consisted of people from ten different countries from a total of three continents. Working in such an international team is a lot of fun and very inspiring. The best foundation for excellent guest service.
You are on the right path, keep pushing and trust the process.
As a young professional in a foreign country where values are different from those at home, and without close friends, it can get challanging from time to time. On days like that, you should remember what you get back from the place where you are working. Coming from Switzerland, where we have many mountains for hiking and skiing, I really enjoy the beach on Sylt. In summer I can go swimming in the North Sea after work, and in winter I enjoy long walks on the beach. Cycling is even easier because it's mostly flat :)
Try to do your best every day, learn from mistakes and just enjoy your process.
Building a our front office team almost from scratch.
At the beginning of the season, at the same time as I took over as Front Office Manager, we had to restructure our Front Office team. Many new colleagues started to work with us, we improved many processes so that we could work more efficiently and effectively. We have passed on a lot of knowledge to our new team. Experienced colleagues were actively involved in the process development. This helped us to lay a good foundation for a demanding season. Our team efficiency flow and spirit has improved enormously, and we had a great team outing at the end of the main season.
