The happiness that is received when you've managed to book someone a long-awaited holiday or a family trip is so rewarding. I get so much joy out of sending people away for their holidays, whether it be a short or long holiday. Holidays are an exciting thing, so the excitement radiates around my job. You can be booking a family trip to Disney and have children overfilled with excitement or booking someone's relaxing honeymoon but still have that same joy from each conversation. The job is constant rush of happy hormones. Even when speaking to colleagues, those in my store or in the company, I feel those emotions are similar.

Within my role I have targets I want to hit. Some months can be slower than others but setting yourself a target will give you the motivation to succeed. Last year I put more time into looking at my targets and how I could achieve them and how I can help my store and colleagues in hitting their targets. In setting this goal we achieved (as a team) the targets we needed. This is something as an individual and store we are proud of. It's an achievement in itself that I'm doing my best in what I do, but when the figures can also back that up it is an absolute positive!