Insider profil
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Top Insider Advice
No matter the role you are applying for within TUI, just be yourself and bring your personality with you. We take a large cross section of the social community and of customers on holiday so equally its important that our colleagues and you feel comfortable in liaising and interacting with them. When I started in the role it was very different, where each crew member was like another but over the years and the transformation of TUI we have learnt that being different and unique is why our customers keep booking with us. Bringing you personality means you can interact in a way that customers enjoy, being respectful and professional does not mean you cant build a rapport and enjoy your working day with us. These skills will also enhance as you progress through your career with TUI, with each role allowing you to explore more about the differences we can make to our colleagues and customers.
Career path
Cabin Crew
TUI UK&I
From 02/2005 to 12/2024Hybrid SCCM
TUI Group
From 05/2023 to 12/2024Cabin Crew Trainer
TUI UK&I
From 01/2020 to 01/2025Company
What do you like about your job and the company?
As a customer I know how important it is to receive excellent customer service, but also to be treated as an individual with every interaction. The role of a SCCM/CCM is to help deliver our TUI core values and ensure that each customer leaves the aircraft having the best flight they could to start/end their holiday. We are not just the route to get them to destination/home, we are the main contact where the customers spend their majority of their time with a TUI employee so we want to exceed their expectations to keep them coming back.
Greatest achievements
TUI has a large number of roles available to permanent crew but my greatest achievement is attaining the role of Cabin Crew Trainer within TUI Airways - within this role I can utilise the skills I have obtained over my years of experience and help delevlop crew to then deliver the same high standards onboard for our customers.
Deman R
Top Insider Advice
I firmly believe in the value of learning and growth. For me, saying "I don't know" isn't a conclusion—it's an invitation to explore and understand. This mindset, deeply rooted in my upbringing, comes from my father, who taught us that curiosity and persistence are essential traits. Whether it’s acquiring a new skill, trying out a new recipe, or mastering a tool in Word, I view learning as an ongoing journey that enriches both personal and professional life. Every new piece of knowledge adds value, equipping me to tackle challenges creatively and with confidence. To me, learning is not optional—it’s a lifelong pursuit that continuously opens doors.
Matt R
Senior Trading Manager
Top Insider Advice
Letting your passion shine through, and letting your personality come out in your work is, for me, really important. When you enjoy your work, it is great to let that show as it helps others see that passion, and shows you are motivated and engaged by what you do. I also think it is really important to be open and honest at work at well. Let your manager and colleagues know how you are feeling, and don't be afraid to ask questions - especially in Trading, asking questions is so important in helping you learn and understand the role.