Insider profil
Keen to receive questions about
Top Insider Advice
No matter the role you are applying for within TUI, just be yourself and bring your personality with you. We take a large cross section of the social community and of customers on holiday so equally its important that our colleagues and you feel comfortable in liaising and interacting with them. When I started in the role it was very different, where each crew member was like another but over the years and the transformation of TUI we have learnt that being different and unique is why our customers keep booking with us. Bringing you personality means you can interact in a way that customers enjoy, being respectful and professional does not mean you cant build a rapport and enjoy your working day with us. These skills will also enhance as you progress through your career with TUI, with each role allowing you to explore more about the differences we can make to our colleagues and customers.
Career path
Cabin Crew
TUI Group
From 02/2005 to 12/2024Hybrid SCCM
TUI Group
From 05/2023 to 12/2024Cabin Crew Trainer
TUI Group
From 01/2020 to 01/2025Company
What do you like about your job and the company?
As a customer I know how important it is to receive excellent customer service, but also to be treated as an individual with every interaction. The role of a SCCM/CCM is to help deliver our TUI core values and ensure that each customer leaves the aircraft having the best flight they could to start/end their holiday. We are not just the route to get them to destination/home, we are the main contact where the customers spend their majority of their time with a TUI employee so we want to exceed their expectations to keep them coming back.
Greatest achievements
TUI has a large number of roles available to permanent crew but my greatest achievement is attaining the role of Cabin Crew Trainer within TUI Airways - within this role I can utilise the skills I have obtained over my years of experience and help delevlop crew to then deliver the same high standards onboard for our customers.
Katharina P
Data Scientist
Top Insider Advice
I think you should be aware that communication and presentation skills, motivation and the will to grow and further develop your abilities are not only buzzwords but skills that are often underestimated but quite relevant for the work of a Data Scientist. I often have to explain and present the approaches I used and the results I obtained on various levels of granularity to different audiences. For example, when discussing with other data scientists in the company I need to be able to explain how a method works in detail. In contrast to that I have to focus on the business implications of my modeling choices when talking to the business colleagues or to managers. For the latter audience it is usually more relevant to understand the general idea of an approach rather than the details of how it is working. It is not easy to switch between these settings and to find a proper way of communicating to each of these different kinds of audiences but keep in mind that this will be a relevant part of your work as a Data Scientist. Additionally, lifelong learning is not only a buzzword at TUI. You should be motivated to actually stay up to date with the current state of the art Machine Learning procedures and bring motivation and initiative to continue your learning process. As a team, we are deeply involved in decisions that concern the way we work and the tools we use. Therefore, we have to keep track of new developments in the world of Data Science and Machine Learning and need to be willing to adopt new methods or tools if we expect them to be useful for our daily work.
Annette Louise A
Global HR Business Partner
Top Insider Advice
Throughout my career I have had obstacles to overcome, sometimes I didn't succeed but I would use this to learn more and try again. I have learnt that the phrase 'try, try and try again' is real. I always have looked at where I want to be and developed a plan to get there, sometimes I have detoured from the route but that's ok, as long as I make it in the end. Believing I will drives me forward.
Armin G
Talent Acquisition & Attraction
Top Insider Advice
I have never experienced a colleague saying "no", when I reached out for help, because I didn't understand or know something or had difficulties managing my work. We are all one big team, and everyone keeps looking out for each other, which is something I really missed at my last workplace. Also I feel comfortable really showing myself the way I am. I do not have to act up a persona, to fit the company, but can really be myself, as well as the colleagues can be themselves. Don't put up an act and present yourselves the way you are. You won't regret showing your true colors.