Dean B.

From a Summer to Temp to Cabin Crew Trainer and more...

1) From starting as a Temp Crew member in 2005 I have committed to the role, returning each Summer to attain a PPY contract and now hold the role of a Hybrid SCCM during the Summer months. Hard work, determination and a passion to deliver has helped me accomplish these roles to date. 2) In the last 5 years I have successfully applied and attained the role of Cabin Crew trainer - further instilling the core values of our business with established Cabin Crew within TUI and our new Entrants whom many will start their career with us.

Hybrid Summer SCCM & Cabin Crew Trainer

During the Summer season I am a Hybrid SCCM which means I lead the team onboard the aircraft, creating a holiday, professional atmosphere and demonstrating the required characteristics needed for the role of Cabin Crew. Leading by example is a great way to help build the rapport with customers and crew alike, as well key communication skills to help deliver a seamless service. Being a Hybrid SCCM means that should work be available during the Winter Season I am able to operate as a CCM, giving me the opportunity to learn from others and further enhance my skills onboard.

Delivering the best customer service I can!

As a customer I know how important it is to receive excellent customer service, but also to be treated as an individual with every interaction. The role of a SCCM/CCM is to help deliver our TUI core values and ensure that each customer leaves the aircraft having the best flight they could to start/end their holiday. We are not just the route to get them to destination/home, we are the main contact where the customers spend their majority of their time with a TUI employee so we want to exceed their expectations to keep them coming back.

Be Yourself, Let your personality shine!

No matter the role you are applying for within TUI, just be yourself and bring your personality with you. We take a large cross section of the social community and of customers on holiday so equally its important that our colleagues and you feel comfortable in liaising and interacting with them. When I started in the role it was very different, where each crew member was like another but over the years and the transformation of TUI we have learnt that being different and unique is why our customers keep booking with us. Bringing you personality means you can interact in a way that customers enjoy, being respectful and professional does not mean you cant build a rapport and enjoy your working day with us. These skills will also enhance as you progress through your career with TUI, with each role allowing you to explore more about the differences we can make to our colleagues and customers.

Achieving the role of Cabin Crew Trainer

TUI has a large number of roles available to permanent crew but my greatest achievement is attaining the role of Cabin Crew Trainer within TUI Airways - within this role I can utilise the skills I have obtained over my years of experience and help delevlop crew to then deliver the same high standards onboard for our customers.