Insider profil
Keen to receive questions about
Top Insider Advice
No matter the role you are applying for within TUI, just be yourself and bring your personality with you. We take a large cross section of the social community and of customers on holiday so equally its important that our colleagues and you feel comfortable in liaising and interacting with them. When I started in the role it was very different, where each crew member was like another but over the years and the transformation of TUI we have learnt that being different and unique is why our customers keep booking with us. Bringing you personality means you can interact in a way that customers enjoy, being respectful and professional does not mean you cant build a rapport and enjoy your working day with us. These skills will also enhance as you progress through your career with TUI, with each role allowing you to explore more about the differences we can make to our colleagues and customers.
Career path
Cabin Crew
TUI Group
From 02/2005 to 12/2024Hybrid SCCM
TUI Group
From 05/2023 to 12/2024Cabin Crew Trainer
TUI Group
From 01/2020 to 01/2025Company
What do you like about your job and the company?
As a customer I know how important it is to receive excellent customer service, but also to be treated as an individual with every interaction. The role of a SCCM/CCM is to help deliver our TUI core values and ensure that each customer leaves the aircraft having the best flight they could to start/end their holiday. We are not just the route to get them to destination/home, we are the main contact where the customers spend their majority of their time with a TUI employee so we want to exceed their expectations to keep them coming back.
Greatest achievements
TUI has a large number of roles available to permanent crew but my greatest achievement is attaining the role of Cabin Crew Trainer within TUI Airways - within this role I can utilise the skills I have obtained over my years of experience and help delevlop crew to then deliver the same high standards onboard for our customers.
Connor W
Digital Marketing Analytics Manager
Top Insider Advice
The most important thing I have learnt working at TUI is the importance of being genuine and bringing your personality to work - it makes you feel a lot better and as everyone is treated as an individual and allows teammates to understand what works best for you. TUI as a company is incredibly supportive of this as well, and it helps to make you feel like you belong in the team and makes it more than just work.
Julia L
Coordinator Cabin Department
Top Insider Advice
Always being open and interested in new tasks, that's how you can develop further. Enjoy your work and exemplify good teamwork
Gemma M
Destination Services Executive
Top Insider Advice
Working abroad was a huge step, working at sea was an even bigger one. I had moments at the start, where I thought I would never pass my STCW course (sea safety, fire fighting etc, a course that is required to work at sea) I ended up having to do the course 3 times throughout my career as it has to be renewed every 5 years. I never thought at the start of my career at sea that I would become an actual uniform wearing officer. What I mean by this is an officer in a white uniform with gold stripes (Epaulettes) on my shoulders - but I did when I became the Front Office manager onboard Thomson Spirit, what a massive learning curve I did it!
