Ilias K.

Started as a uni student and now I work for TUI & Crystal Ski Holidays

I started my path at TUI in 2018 when I went for a small interview at a career day in my University. I really liked what the recruitment colleagues informed me about and decided to give it a go. I went on for the assessments and interviews to be part of TUI and started in the summer my first position as an Airport Representative. One year later I was on my training becoming a Team Leader. I had the chance to go to Lapland, Finland as a Service Delivery Rep for Crystal Ski Holidays and then as a Team Leader for the Airport of Heraklion. For the next seasons, I was between Greece and Italy, expanding my experience as a Team Leader, and then moved on to become a Team Manager for TUI Lakes and Mountains, and now for Crystal Ski, in Italy. Very excited for the seasons to come and for the experience that I will get from now on..

I am the team leader for Crystal Ski team in Sauze D' Oulx, Italy.

I am back in the Italian Alps, for the winter season. After a challenging but really nice summer season in Crete, it's time for us to take care of our Crystal Ski guests. I am located in Sauze D' Oulx, in the northwest part of Italy, a ski resort where guests from Great Britain & Ireland are coming to enjoy skiing. Our sole purpose, is to make sure our guests enjoy their time here but also our team members have a great working experience.

The amazing experience that I gain

The experience on each step of the way is amazing. The training, the help from all the colleagues and the information you get to gather along the way offer a lot of experience for me to excel as an individual and share my experience with my colleagues in order to help them enjoy and excel in their roles as well.

Always look out for new experiences and opportunities

Your next opportunity lies right around the corner. All you have to do, as I have realised, is to chase for your dreams and try to do your best! Look out, as your opportunities will show up after your hard work!

Receiving feedback letters from guests after their holiday is over!

Our goal is to provide great service to our guests and make sure they have great memories at the end of their holiday. Every step of the way, is a great challenge and great opportunity for each of our colleagues in order to make sure the guests are happy. So it is great to hear that guests actually thank you for their holiday experience when you go the extra mile. I believe this is one of the greatest achievements for someone working at our service delivery teams, when guests send you back letters or share their feedback through the customer satisfaction questionnaires, letting us know what they enjoyed the most in order to keep up with the great work. It gets even better when your name is in these letters or the feedback text from the guests, since this can work as a great motivation on providing excellent service to all of our guests!