Insider profil
Keen to receive questions about
Top Insider Advice
Your next opportunity lies right around the corner. All you have to do, as I have realised, is to chase for your dreams and try to do your best! Look out, as your opportunities will show up after your hard work!
Career path
Service Delivery Airport Representative
TUI Group
From 05/2018 to 11/2020Service Delivery Airport Team Leader
TUI Group
From 04/2021 to 11/2021Service Delivery Representative
TUI Group
From 12/2019 to 02/2020Company
What do you like about your job and the company?
The experience on each step of the way is amazing. The training, the help from all the colleagues and the information you get to gather along the way offer a lot of experience for me to excel as an individual and share my experience with my colleagues in order to help them enjoy and excel in their roles as well.
Greatest achievements
Our goal is to provide great service to our guests and make sure they have great memories at the end of their holiday. Every step of the way, is a great challenge and great opportunity for each of our colleagues in order to make sure the guests are happy. So it is great to hear that guests actually thank you for their holiday experience when you go the extra mile. I believe this is one of the greatest achievements for someone working at our service delivery teams, when guests send you back letters or share their feedback through the customer satisfaction questionnaires, letting us know what they enjoyed the most in order to keep up with the great work. It gets even better when your name is in these letters or the feedback text from the guests, since this can work as a great motivation on providing excellent service to all of our guests!
Video
Sabrina K
Project Manager Lead
Top Insider Advice
I think that you should always be authentic. But that shouldn't be a problem if you identify with the TUI values and feel comfortable :-)
Simon S
Nordic E-commerce Manager
Top Insider Advice
In my world, it's pretty simple. What a tour operator wants to achieve is to sell trips with a quality that results in satisfied and returning customers. Regardless of what role you have within the organization, this must be top of mind in all the work that is done. Within E-commerce, we do this by working data-driven, listening to the customer and always working proactively to deliver what the customer requests. A key to succeeding in this is to always try to see the situation from the customer's point of view.
Matt R
Senior Trading Manager
Top Insider Advice
Letting your passion shine through, and letting your personality come out in your work is, for me, really important. When you enjoy your work, it is great to let that show as it helps others see that passion, and shows you are motivated and engaged by what you do. I also think it is really important to be open and honest at work at well. Let your manager and colleagues know how you are feeling, and don't be afraid to ask questions - especially in Trading, asking questions is so important in helping you learn and understand the role.