Insider profil

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Ilias K.

(He/Him/His)

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Airport Rep
Hotel Rep
Sales Rep
Service Rep

Keen to receive questions about

Career DevelopmentEveryday LifeGeneralOur CulturePeople & DiversityRoleWhy usWork & Life with Us

Top Insider Advice

Your next opportunity lies right around the corner. All you have to do, as I have realised, is to chase for your dreams and try to do your best! Look out, as your opportunities will show up after your hard work!

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Career path

Service Delivery Airport Representative

TUI Group

From 05/2018 to 11/2020

Service Delivery Airport Team Leader

TUI Group

From 04/2021 to 11/2021

Service Delivery Representative

TUI Group

From 12/2019 to 02/2020

Company

What do you like about your job and the company?

The experience on each step of the way is amazing. The training, the help from all the colleagues and the information you get to gather along the way offer a lot of experience for me to excel as an individual and share my experience with my colleagues in order to help them enjoy and excel in their roles as well.

Greatest achievements

Our goal is to provide great service to our guests and make sure they have great memories at the end of their holiday. Every step of the way, is a great challenge and great opportunity for each of our colleagues in order to make sure the guests are happy. So it is great to hear that guests actually thank you for their holiday experience when you go the extra mile. I believe this is one of the greatest achievements for someone working at our service delivery teams, when guests send you back letters or share their feedback through the customer satisfaction questionnaires, letting us know what they enjoyed the most in order to keep up with the great work. It gets even better when your name is in these letters or the feedback text from the guests, since this can work as a great motivation on providing excellent service to all of our guests!

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Other insiders

Andrea G

Head of Quality

Top Insider Advice

As Quality Assurance, we always work with that concept in mind: design, test, feedback. Don't stop any of these 3 things... ever. You can try everything; you can test and arrive to a result. If you manage to understand the potential to improve based on the result, you are in the right position to improve the quality. This will mean you have in mind the entire flow and things to improve. Don't stop yourself!

Olivia M

Global Recruitment Marketing & Social Media Specialist

Top Insider Advice

I have always been an introvert, but working at TUI has helped me push myself. By volunteering to help on different projects and saying 'yes' to opportunities has meant that I have had the chance to work with so many different people and expose myself to different projects. This has enabled me to develop a larger skillset and helped increase my confidence. I'm always willing to try new things and think of different solutions which is key at TUI since we really value innovation. If you want to develop yourself and in turn, your career, then don't be afraid to push yourself outside of your comfort zone and say yes.

Ana B

Top Insider Advice

Always try to do what you enjoy the most, and have fun while doing it. Be true to your principles and values, and always stay true to yourselves. Don't be afraid to try, and above all, don't be afraid to make mistakes. Always be genuine, and try to evaluate situations from various perspectives. Our reality and preferences may not always be the best for the company and the team, and we shouldn't let that discourage us or make us give up.

Discussions with Ilias K
Is there a possibility of working flexibly in your role?
in Career Tips·Wednesday, April 6, 2022
Picture of Sander
Picture of Kevin
5 responses
547 views
Do you get your own accommodation or is it shared?
in Career Tips·Monday, July 18, 2022
Picture of Chrys
Picture of Beth
23 responses
From livechat
1269 views
What were your expectations for this role during the first month?
in Career Tips·Thursday, February 17, 2022
1 response
263 views
What are the career opportunities as an airport rep and a hotel rep?
in Career Tips·Monday, July 18, 2022
Picture of Beth
6 responses
From livechat
217 views
How do you manage your workload in your role?
in Career Tips·Tuesday, February 8, 2022
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Picture of Katharina
3 responses
279 views