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Picture of Ilias K

Ilias K.

(He/Him/His)

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Airport Rep
Hotel Rep
Sales Rep
Service Rep

Keen to receive questions about

Career DevelopmentEveryday LifeGeneralOur CulturePeople & DiversityRoleWhy usWork & Life with Us

Top Insider Advice

Your next opportunity lies right around the corner. All you have to do, as I have realised, is to chase for your dreams and try to do your best! Look out, as your opportunities will show up after your hard work!

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Career path

Service Delivery Airport Representative

TUI

From 05/2018 to 11/2020

Service Delivery Airport Team Leader

TUI

From 04/2021 to 11/2021

Service Delivery Representative

Crystal Ski Holidays

From 12/2019 to 02/2020

Company

What do you like about your job and the company?

The experience on each step of the way is amazing. The training, the help from all the colleagues and the information you get to gather along the way offer a lot of experience for me to excel as an individual and share my experience with my colleagues in order to help them enjoy and excel in their roles as well.

Greatest achievements

Our goal is to provide great service to our guests and make sure they have great memories at the end of their holiday. Every step of the way, is a great challenge and great opportunity for each of our colleagues in order to make sure the guests are happy. So it is great to hear that guests actually thank you for their holiday experience when you go the extra mile. I believe this is one of the greatest achievements for someone working at our service delivery teams, when guests send you back letters or share their feedback through the customer satisfaction questionnaires, letting us know what they enjoyed the most in order to keep up with the great work. It gets even better when your name is in these letters or the feedback text from the guests, since this can work as a great motivation on providing excellent service to all of our guests!

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Other insiders

Ananth N

Global Head of Technology

Top Insider Advice

If you are in the early part of your career, my advice for you would be to keep your options much wider. You will be in a better place to identify your potential as you progress in your career, much similar to a practical experience as compared to the textbook knowledge. If you are already an experienced professional then my advice would be somewhat different. You should go after the job that doesn't feel like a job but something you love doing (... and then you never have to work again, as the quote goes). One of the important factors of loving what you do is to continuously learn new things because learning expands your limit of thinking and then the ability to organically take up new challenges. My other advice to anyone on the success path is to believe in self-potential. It is possible to achieve anything but only as long as we believe in our efforts and keep trying. If we don't fail then we didn't try, so it is perfectly fine to fail so long as we learn from failures.

Sabrina K

Project Manager Lead

Top Insider Advice

I think that you should always be authentic. But that shouldn't be a problem if you identify with the TUI values and feel comfortable :-)

Andrea G

Head of Quality

Top Insider Advice

As Quality Assurance, we always work with that concept in mind: design, test, feedback. Don't stop any of these 3 things... ever. You can try everything; you can test and arrive to a result. If you manage to understand the potential to improve based on the result, you are in the right position to improve the quality. This will mean you have in mind the entire flow and things to improve. Don't stop yourself!

Discussions with Ilias K
Is there a possibility of working flexibly in your role?
in Career Tips·mercredi, avril 6, 2022
Picture of Kevin
Picture of Sander
5 responses
553 views
Do you get your own accommodation or is it shared?
in Career Tips·lundi, juillet 18, 2022
Picture of Chrys
Picture of Beth
23 responses
From livechat
1296 views
What were your expectations for this role during the first month?
in Career Tips·jeudi, février 17, 2022
1 response
263 views
What are the career opportunities as an airport rep and a hotel rep?
in Career Tips·lundi, juillet 18, 2022
Picture of Beth
6 responses
From livechat
220 views
How do you manage your workload in your role?
in Career Tips·mardi, février 8, 2022
Picture of Katharina
Picture of Belen
3 responses
281 views