Insider profil

Picture of Ilias K

Ilias K.

(He/Him/His)

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Airport Rep
Hotel Rep
Sales Rep
Service Rep

Keen to receive questions about

Career DevelopmentEveryday LifeGeneralOur CulturePeople & DiversityRoleWhy usWork & Life with Us

Top Insider Advice

Your next opportunity lies right around the corner. All you have to do, as I have realised, is to chase for your dreams and try to do your best! Look out, as your opportunities will show up after your hard work!

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Career path

Service Delivery Team Manager

Crystal Ski Holidays

From 11/2024 to 12/2024

Service Delivery Team Manager

TUI Lakes & Mountains

From 04/2024 to 09/2024

Service Delivery Airport Team Leader

TUI

From 04/2022 to 11/2022

Company

What do you like about your job and the company?

The experience on each step of the way is amazing. The training, the help from all the colleagues and the information you get to gather along the way offer a lot of experience for me to excel as an individual and share my experience with my colleagues in order to help them enjoy and excel in their roles as well.

Greatest achievements

Our goal is to provide great service to our guests and make sure they have great memories at the end of their holiday. Every step of the way, is a great challenge and great opportunity for each of our colleagues in order to make sure the guests are happy. So it is great to hear that guests actually thank you for their holiday experience when you go the extra mile. I believe this is one of the greatest achievements for someone working at our service delivery teams, when guests send you back letters or share their feedback through the customer satisfaction questionnaires, letting us know what they enjoyed the most in order to keep up with the great work. It gets even better when your name is in these letters or the feedback text from the guests, since this can work as a great motivation on providing excellent service to all of our guests!

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Other insiders

Anna H

Cabin Manager and Volume Assessment Co-ordinator

Pontus S

Senior Product Manager

Top Insider Advice

You need to be social in this role, many people are depending on you, but your performance are also depending on alot of other people. Building relationships, and creating strong contacts, internally in the company and with our partners are key to success. Always be curious, and update yourself on travel trends in the markets - somewhere there, might just be the perfect product for the future.

Sabrina K

Project Manager Lead

Top Insider Advice

I think that you should always be authentic. But that shouldn't be a problem if you identify with the TUI values and feel comfortable :-)

Discussions with Ilias K
Is there a possibility of working flexibly in your role?
in Career Tips·Wednesday, April 6, 2022
Picture of Sander
5 responses
559 views
Do you get your own accommodation or is it shared?
in Career Tips·Monday, July 18, 2022
Picture of Beth
Picture of Chrys
23 responses
From livechat
1321 views
What were your expectations for this role during the first month?
in Career Tips·Thursday, February 17, 2022
1 response
263 views
What are the career opportunities as an airport rep and a hotel rep?
in Career Tips·Monday, July 18, 2022
Picture of Beth
6 responses
From livechat
228 views
How do you manage your workload in your role?
in Career Tips·Tuesday, February 8, 2022
Picture of Katharina
Picture of Belen
3 responses
283 views